Substitution Policy

Occasionally, substitutions may be necessary to achieve the desired look and feel of your arrangement. If the florist is out of a particular element, ie. Specific container, vase, flower, etc., a similar element of equal or greater value may be used. Our designers will use their creative expertise to ensure the “look and feel” of your arrangement remains the same. We use only the highest quality seasonal flowers and will make substitutions based on seasonal availability. In the case of single flower designs, we will make every attempt to maintain the same flower type but may substitute on color. Meaning if you choose an all-red tulip arrangement and red tulips are not available, they will be substituted for a different color of tulip rather than a different red flower.