It is our goal to ensure we provide the best product and service available. In doing so, we understand that unforeseen circumstances may arise when dealing with perishable products, such as weather conditions, placement, air quality, watering, and general care. In the event that the quality of the product received is deemed unsatisfactory, we ask that the recipient or customer notify us within 24 hours of its receipt. At that time, the product will be replaced with an arrangement of equal or greater value at no additional cost to the customer. Should your concern arise beyond the 24-hour guarantee, please contact us immediately. While each situation must be carefully considered, we will always strive to ensure your satisfaction.