About us
ABOUT FLORA COUTURE
As a family-owned and operated floral design studio, we've been honored to help families across the Las Vegas Valley
express their most cherished moments. From new births and weddings to anniversaries and celebrations of life, we're
privileged with the opportunity to create events that are truly exceptional.
For more than 25 years, Flora Couture has been fostering excellence by ensuring we provide industry-leading products and
services. Whether you're seeking a floral arrangement or planning a grand celebration, we apply our acute attention to
detail and creativity to each design while continuously redefining the possibilities.
With a love and passion for everything flowers, it is our goal to "make life bloom."
Policies
SUBSTITUTION POLICY
Occasionally, substitutions may be necessary to achieve the desired look and feel of your arrangement. If the florist is out of a particular element, ie. Specific container, vase, flower, etc., a similar element of equal or greater value may be used. Our designers will use their creative expertise to ensure the “look and feel” of your arrangement remains the same. We use only the highest quality seasonal flowers and will make substitutions based on seasonal availability. In the case of single flower designs, we will make every attempt to maintain the same flower type but may substitute on color. Meaning if you choose an all-red tulip arrangement and red tulips are not available, they will be substituted for a different color of tulip rather than a different red flower.
CHANGE & CANCELLATION POLICY
Should a customer place an order through Flora Couture and then need to make a change please contact us immediately. We will be happy to accommodate whenever possible. In the event that a customer wants to cancel an order, we ask that cancellation be made 24 hours in advance. If less notice is given we will do our best to accommodate, however a restocking fee will be charged when applicable. Cancellation will not be accepted if a customer provides inaccurate information that prevents direct delivery of an order, such as a wrong address. However, we will gladly make any necessary changes and redeliver (additional delivery fees may apply). Flora Couture is not responsible for any order where the recipient refuses to accept delivery, therefore full charges will remain. Orders that have already been made, successfully delivered or require specific product be ordered will not be eligible for cancellation.
REFUND POLICY
It is our goal to ensure we provide the best product and service available. In doing so, we understand that unforeseen circumstances may arise when dealing with perishable products, such as weather conditions, placement, air quality, watering, and general care. In the event that the quality of the product received is deemed unsatisfactory, we ask that the recipient or customer notify us within 24 hours of its receipt. At that time, the product will be replaced with an arrangement of equal or greater value at no additional cost to the customer. Should your concern arise beyond the 24-hour guarantee, please contact us immediately. While each situation must be carefully considered, we will always strive to ensure your satisfaction.
DELIVERY POLICY
It is our goal to ensure we provide the best product and service available. In doing so, we understand that unforeseen circumstances may arise when dealing with perishable products, such as weather conditions, placement, air quality, watering, and general care. In the event that the quality of the product received is deemed unsatisfactory, we ask that the recipient or customer notify us within 24 hours of its receipt. At that time, the product will be replaced with an arrangement of equal or greater value at no additional cost to the customer. Should your concern arise beyond the 24-hour guarantee, please contact us immediately. While each situation must be carefully considered, we will always strive to ensure your satisfaction.
Store Hours
Monday - Friday 8:00 AM To 5:00 Pm
Saturday 8:00 AM To 4:00 PM
Sunday Closed
Contact Us
(702) 221-1220
[email protected]
2404 Western Ave., Ste. A Las Vegas, NV 89102
want a custom design flower
arrangement?
Treat someone you care about with a custom design arrangement.